Terms of Service

1. Agreement to Terms

By accessing or using Rayv's services, including our website and mobile application, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access or use our services. These Terms apply to all users, including content creators, campaign participants, and visitors to our platform.

2. Account Registration and Authentication

To use Rayv's services, you must create an account. When creating an account, you agree to:

• Provide accurate, complete, and current information, including your phone number, email address, name, and username
• Choose a unique username that is 4-16 characters long, contains only letters, numbers, and underscores, and is family-friendly
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activities that occur under your account

Phone Authentication: We use phone number-based OTP (One-Time Password) authentication. OTP codes expire after 5 minutes. You are limited to 5 OTP requests per hour per phone number. After successful verification, your phone may be remembered for auto-login for up to 30 days.

3. Campaign Participation and Video Submissions

Submission Rules:

• You may submit only one video per campaign. Once submitted, you cannot submit another video for the same campaign.
• Videos must be 6-15 seconds long. Videos longer than 15 seconds will be rejected or automatically trimmed.
• Videos must be in MP4 or MOV format and vertical (9:16 aspect ratio recommended).
• Content must be original, created specifically for the campaign. No reposts, reused clips, or AI-generated material.
• Videos must be appropriate for all audiences — no explicit, offensive, or misleading content.
• Videos must clearly feature the brand, product, or logo connected to the campaign.
• Anyone shown in the video must have given consent to appear.
• Any fake, copied, or manipulated content will be disqualified.

Age Requirement: Participants must be 18 years or older, or have parental/guardian consent if under 18.

4. Content Ownership and Licensing

By submitting a video to a campaign, you grant Rayv and the participating brand the following rights:

• Full rights to use, edit, modify, and share your video across any marketing or social channels
• Perpetual, worldwide, royalty-free license to use your content for promotional purposes
• Right to sublicense the content to third parties (including the brand and their partners)
• Right to use your username, Instagram handle, and likeness in connection with the content

You represent and warrant that you own or have the necessary rights to grant these licenses and that your content does not infringe upon any third-party rights.

5. Token System and Rewards

Rayv Tokens: Rayv uses a token-based reward system. Tokens are awarded to winners of campaigns and may be awarded for other activities as determined by Rayv.

• Selection Process: 25 winners are typically selected per campaign by the campaign admin based on creativity, quality, brand representation, and engagement. Decisions are final.
• Reward Distribution: Rewards are distributed within 14 days after the campaign ends through the Rayv platform.
• Token Value: 1 Rayv token = ₹1 (Indian Rupee). Token values are subject to change at Rayv's discretion.
• Token Balance: Your token balance is displayed in your account and wallet. Tokens have no cash value until withdrawn.

6. Withdrawals and Payments

Withdrawal Terms:

• Minimum Withdrawal: ₹100 (100 tokens) minimum per withdrawal request.
• Maximum Withdrawal: You cannot withdraw more tokens than your current balance.
• Payment Method: Withdrawals are processed via UPI (Unified Payments Interface). You must provide a valid UPI ID.
• Payment Schedule: All withdrawal requests are processed every Wednesday at 11:00 AM IST. Requests submitted after the processing time will be processed on the following Wednesday.
• Processing Time: Payments are typically completed within 24-48 hours after the scheduled processing time.
• Taxes: You are responsible for any taxes applicable to your withdrawals. Rayv may be required to report earnings to tax authorities.

Rayv reserves the right to verify your identity and UPI details before processing withdrawals. Withdrawals may be delayed or denied if information is inaccurate or if there is suspected fraud.

7. Prohibited Uses

You agree not to:

• Submit multiple videos to the same campaign
• Use automated tools, bots, or scripts to interact with the platform
• Impersonate another person or entity
• Submit content that violates any applicable law or regulation
• Submit content that infringes upon intellectual property rights
• Engage in any fraudulent activity, including creating fake accounts or manipulating token balances
• Attempt to reverse engineer or hack the platform
• Interfere with or disrupt the platform's security or functionality
• Use inappropriate usernames or content that violates community guidelines

8. Account Termination

We may terminate or suspend your account immediately, without prior notice, for any reason, including but not limited to:

• Violation of these Terms
• Fraudulent activity or misrepresentation
• Submission of inappropriate, offensive, or illegal content
• Multiple violations of campaign guidelines
• Abuse of the platform or other users

Upon termination, your right to use the platform will cease immediately. You may lose access to your account, tokens, and submitted content. Rayv reserves the right to retain submitted content as per the licensing terms in Section 4.

9. Disclaimers and Limitations

Service Availability: Rayv provides the platform "as is" and "as available." We do not guarantee that the service will be uninterrupted, secure, or error-free. We reserve the right to modify, suspend, or discontinue any part of the service at any time.

Campaign Outcomes: Rayv and participating brands are not responsible for technical issues, lost submissions, disputes related to participation, or decisions regarding campaign winners. All campaign decisions are final.

Limitation of Liability: To the fullest extent permitted by law, Rayv, its directors, employees, partners, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or use, arising from your use of the platform.

10. Changes to Terms

Rayv reserves the right to modify these Terms at any time. We will notify users of material changes via email or through the platform. Your continued use of the service after changes become effective constitutes acceptance of the new Terms. If you do not agree to the changes, you must stop using the service and may terminate your account.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the platform shall be subject to the exclusive jurisdiction of the courts in India.

12. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Email: info@rayv.ai
Support: support@rayv.ai